Terms & Conditions

General Travel Booking Terms and Conditions

Please read carefully these terms and conditions of the contract. In paying a deposit, you agree to be bound by these conditions which constitute the agreement between Perfect Travel Group Pty Ltd ABN 59 123 428 624 (The Agency, trading as Perfect Wave Travel) and you. No purported variation of these conditions will be effective unless in writing and signed by a person so authorised by Perfect Travel Group Pty Ltd.

Agency: Perfect Travel Group Pty Ltd (PTG) acts as an agent only. We sell various travel-related products on behalf of numerous transports, accommodation and other service providers, such as airlines, and boat charter operators. PTG obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. PTG has no responsibility for these services, nor do we make or give any warranty or representation regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not PTG. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with PTG.

Prices:  All prices are subject to availability and can be withdrawn or varied without notice. Prices are generally quoted in local office currencies which usually differ from operator currencies and may be subject to exchange rates fluctuations beyond our control until paid in full. All deposits are required to be paid before bookings will be processed. Payment of deposit means acceptance of all terms and conditions. Full payment required a minimum of 90 days before departure – this may be earlier subject to individual operators’ policies. Some air tickets & specials may be an instant purchase. If bookings are made within 90 days; then full payment is required immediately.

Cancellations by the client:  All deposits are non-refundable. Cancellations within 90 days of departure your balance payment may also be non-refundable. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances, including illness or accidents or COVID-19 related circumstances. Some cancellations may be partly refundable, but cancellation charges will apply. PTG is unable to provide any refund to you until we receive the funds back from the relevant supplier. In the case of airline refunds, this may take up to twelve weeks. Fees will also apply where a booking is changed, or tickets/documents are reissued.

Force Majeure: PTG will not be liable for any losses or costs or delay in, change to or cancellation of trips due to Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of PTG and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, pandemic (including any such future circumstances relating to the known COVID-19 pandemic), industrial or nuclear disaster, adverse weather conditions, cancellation of an event by the tour operator, government travel bans, fires, and strikes. 

COVID 19: Given COVID-19 is now a well-known pandemic, many properties and other operators have now changed their terms & conditions. This means that if you are unable to travel due to any future COVID-19 related travel restriction or Force Majeure event, your trip will likely be postponed to a later date within 12 further months.  Please also note that accommodation costs for the future date are subject to the costs applied by the operator at that time and be aware that prices do seasonally fluctuate throughout the year and pricing may increase due to postponement. Any increase in accommodation costs imposed by the resort will be passed on to you as the client and will not be the responsibility of PTG.

Travel Insurance:  Personal travel insurance is strongly recommended as a condition of purchase for all PTG holiday packages. Travel Insurance is also deemed compulsory by many of our operators and partners. We also strongly recommend you also take out cover relating to COVID-19 circumstances and any increases in costs you may incur should your trip be postponed or canceled. It is your responsibility to ensure that you are adequately insured for the full duration of travel in respect of cancellation, illness, injury, death, loss of baggage and personal items, and cancellation and curtailment.

Taxes:  Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Additional surcharges are applicable to some bookings, particularly those that stop in the USA. The cost of taxes cannot be confirmed until the date of the final payment/ticket issue, as they fluctuate daily and are subject to conversion by the rate of exchange on the day the ticket is issued.

Health:  It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding the health requirements for your destination.

Passports & Visas:  It is your responsibility to ensure that you have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. We can assist with obtaining visas for you if you wish; fees will apply for this service.

Duty of Care – 20 Point Checklist: PTG team has great experience in operations and hospitality, so we are qualified to assess the operations that we represent. We have attained a massive knowledge base in what our clients want in a holiday and usual expectations of standards. Although we are unable to inspect all the experiences that we represent, we have been able to verify the operations through the experience of our network. Now we understand that there is no way to guarantee that something won’t go wrong on your holiday, but we are confident that we only represent the best operators that can and will deal with any issues that occur and do the right thing by their guests. What we have created to ensure that we have the best operators is the following “20-point checklist” that all operations need to supply us with before we list their travel experience. To view this checklist please see our website. However, we do need to reiterate that although PTG has done the maximum due diligence possible to ensure you have a successful trip, it is impossible to guarantee and you need to be aware it is unlikely but possible something may still go wrong. We are solely a travel agent working for both the operators and you, and we are not responsible or liable for any issues you may have with the operator, as per the Travel Agents Act. We will guarantee though, that we will work for all our clients that have reason to be unhappy with an operation, and we will use our strongest influence to ensure the operator does the right thing for all our clients.

Best Price Guarantee — Terms & Conditions: Perfect Wave Travel builds relationships with our surf experience operators around the world to get you the best deal. It is a common misconception that it should be more expensive to book your holiday through a qualified agent — but here at Perfect Wave Travel, we don’t charge you booking fees, so there is no reason we wouldn’t have the same price or a cheaper price than any of our competitors for all surf experiences listed on our website. Best Price Guarantee applies to genuine quotes from websites for travel that originates/departs from the exact same departure point as your Perfect Wave quote. Quote must be for the identical holiday package — I.e. same dates and inclusions. Quote must be available and able to be booked by the general public when you bring it to us. Prices available due to membership of a group or corporate entity or subscription to a closed group are excluded. Full group discounts cannot be applied to single bookings or groups that do not meet specified group number requirements. The quote must be in writing and must be presented to us prior to booking.

Liability: PTG does not accept any liability of any nature, whether in contract, tort, or otherwise, for the acts, omissions, or default, whether negligent or otherwise, of third-party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort, or otherwise, for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience, or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control & which is not preventable by reasonable diligence on our part. Neither PTG nor any of its representatives accept any responsibility for oceanic occurrences or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice.

Credit Card Transactions:  Credit card surcharges apply when paying by credit card. Visa/ MasterCard 1.5%; Amex/Diners 3%. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies with that provider, and not against PTG. PTG will do its best to work with you to recover your payment or applicable refund from the operator.

Privacy Policy:  PTG is committed to protecting the privacy and confidentiality of your personal information. PTG will not pass on any of your details to a third party unless you authorise us to do so. All travel documents are issued electronically to the email address you provide at the time of booking. Only if you request paper documents, your consultant will post all documents for Australian clients to your address listed on your booking forms 1 month prior to departure using Australia Post. Please note it is your responsibility to advise us of any address changes prior to 1 month before departure or a $50 fee to reissue the documents will apply. Overseas clients will receive their documents via e-mail 1-month prior to departure.

Travel Advice:  For up to date travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smarttraveller.gov.au