The Perfect Wave Customer Service Guarantee

The Perfect Wave Travel Co has fast become a leader in the surf travel industry.  Their ever increasing database of repeat and referral clients is testament to this fact.  From the very beginning of the holiday planning process, when the client first contacts The Perfect Wave, the client is paramount.  The staff at The Perfect Wave really care about their clients and want every single one to have the perfect surf holiday.  There is no having to wait days for a response to their enquiry, clients are contacted within the next business day of their enquiry being sent.

There is no generic automated response, The Perfect Wave will call you first to have a quick chat about what you really want out of your surf trip – to make sure you end up at the right destination, and at the right accommodation, with the right waves that you’re looking for, so you get the perfect surf trip.

This personal contact makes all the difference, as quite often people can enquire about the wrong places – places that don’t actually suit what they are looking for in their perfect surf holiday.  It is through the expert knowledge of The Perfect Wave’s staff that they can best guage what the client is looking for, and match the clients’ preferences and trip prerequisites to one of their trips.  Most times the waves are priority, but sometimes it is most important to have comfort; or a pool for the wife; or Kids Club for the children; or sometimes priority might just be value for money or getting a great deal.

Clients depart on their trips with the confidence that their trip has been planned and booked by a professional; and return from their surf trip ready to start planning and saving for the next one!Your money is safe with The Perfect Wave. They are a fully licensed and accredited travel agency and a member of the Travel Compensation Fund.  There is no fear you will turn up to your chosen accommodation, only to find it doesn’t even exist  or they have no booking for you – as you booked on a bogus website!  Scary how regularly this happens with internet shoppers.  You can also feel assured you are booked to fly into the right city at the right time with enough connection time between flights, which is a major mistake many people make when booking their own flights.  If anything goes awry while you are away…missed, delayed  or cancelled flights; or unforeseen circumstances or emergencies, The staff at The Perfect Wave are here to help 24 hours a day, 7 days a week.