- Best Price Guarantee: If you find one of our packages cheaper anywhere else, we will match it!
- Our customer service promises to you!
- 24/7 Emergency Assistance.
- 24 hrs response time on enquiries.
- We will go above and beyond the call of duty every time, nothing is too much trouble.
- Guaranteed start to finish service for every client. We will be with you all the way, until you get home.
- Friendly, helpful and knowledgeable team members.
- We are passionate surfers that frequently travel to the destinations, and stay with the resorts, camps, boats that we represent.
- Extremely experienced travel consultants, each with a minimum of between 5 years to 10 years working in the industry.
- We have intimate and extensive destination knowledge.
- Established and valued relationships with the best surf operators on the planet!
- Fully licensed, accredited and financially secure international travel agency.
- Member of the Travel Compensation Fund that ensures your money is protected!
- Respected, reputable quality surf travel brand.
- Largest range of surf trips on offer from Australia.
- Wholesale Flights – we will get you the best possible with affiliated airline and increased luggage allowance.
- Competitive prices and value for money.
- Constantly updated information on specials and surf related topics – available through our monthly newsletter, Facebook, Blog, or Twitter.
- Referral Program – refer a friend and receive $100 credit per booking for your next trip.
- Paperless Documents Scheme - we save paper by sending out electronic travel documents unless you request otherwise.
- The Perfection Pass - The world's first frequent surfer program with exclusive discounts and benefits as well as points earned for $$ spent with us that can be used towards future trips.
- New Surf Experience HQ is conveniently located on Sydney’s Northern Beaches – if you’re a local, you’re welcome to drop in and say hello. 3/20 West St, Brookvale, NSW, 2100.
- Avoid scams and risks you are exposed to when booking directly or with an online-booking portal.
Best Price Guarantee - Terms & Conditions
The Perfect Wave builds relationships with our surf experience operators around the world to get you the best deal. It is a common misconception that it should be more expensive to book your holiday through a qualified agent – but here at The Perfect Wave, we don’t charge you booking fees, so there is no reason we wouldn’t have the same price or a cheaper price than any of our competitors.
Best Price Guarantee applies to genuine quotes from airlines for flights and Australian registered businesses and websites for travel that originates/departs from Australia. Flights should be purchased in conjunction with minimum $500 land component. Quote must be for comparable holiday packages – i.e. same dates and inclusions. Quote must be available and able to be booked by the general public when you bring it to us. Prices available due to membership of a group or corporate entity or subscription to a closed group are excluded. Full group discounts cannot be applied to single bookings or groups which do not meet specified group number requirements. Quote must be in writing and must be presented to us prior to booking.
Best Price Guarantee is only valid at the time of booking - once deposit has been accepted, booking is complete and no further discounts can be considered.