About Us
Our ‘About Us’ is really about you, our valued client. We aim to create the most amazing surf experiences for you, the easiest surf travel for you and the guaranteed best price for you. Perfect Wave is a surf experience company with a simple philosophy “Create a trip of a lifetime, every time.” Our goal is to give you the same amazing adventures we have been fortunate enough to experience ourselves, and turn you into a Raving Fan!
Perfect Wave Customer Reviews
Sylvia and Perfect Travel. LEGENDS
I just wanted to reach out and let you know what a legend you have in Sylvia your lead travel agent (I am sure you already know). Always going over and above. She is the most kind, patient, committed and patient person I have had the pleasure to deal with in all my years of travel. We are now booked to go S-Villas in September, and Sylvia was able to get us a refund of our Garuda flights, and also a credit for the surf event itself.
We always recommend you guys and particularly Sylvia from here in W.A.
If there is anything else we can do to promote you guys or if you wanted a testimonial etc. Would be more than happy to help.
THANK YOU SOOOO MUCH from the Scotts!!!!!!!!
The entire staff at Perfect Wave Travel were committed to making my dream surf trip a reality.
Once a destination and dates were decided, they provided all the information to book travel and accommodations, as well as, a guidebook (check-list) on all the details, making decisions an easy process. I feel comfortable recommending Perfect Wave to anyone looking to have a “hassle-free” SURF ADVENTURE!!!
Kandooma 2023 trip
Steve and the team at Perfect Wave are quite knowledgeable and enthusiastic about the surf in the area. Making it effortless to always find a good wave no matter the conditions.
How Special is Kandooma ...
Just returned from 2 weeks on Kandooma, with Friends, and we can’t commend the friendly & relaxed staff enough, for the treatment we experienced during our stay.
This is the 4th time that we have stayed on Kandooma, and each time has been just as special, as the first.
Comfortable accomodation, great food, cold beverages & easy access to all locations & activities that allow you to do as much, or as little as you like & then there is the access to exclusive surf right out the front ….
Excited to see the completed renovations planned so i guess we’ll be back … Thanks
Great little "dingy" ....
8 nights on the Island Safari was a “bucket list” activity that i was keen to undertake with a great group of Crusty old mates …
Central Atolls lived up to It’s reputation, as did the the entire Crew of the Island Safari & the trip was brilliantly put together by Sylvia from TPW travel (this was also combined with a Kandooma stay, following). Thanks heaps Sylv, you legend.
We were spoiled for choice for waves, food & cold beverages and the Island Safari’s layout meant we were comfortable & had plenty of space to chill and relax in between surf sessions.
Our surf guide Mishu, was excellent with a great grasp of the Aussie sense of humour and he put us onto uncrowded waves each day. Cheers Mishu ..
The entire crew were hardworking, from the Captain (who ensured we were in the right place at the right time, and didn’t spend any unnecessary time rocking & rolling), to the cooks, barman cabin crew (that made the onboard experience 1st class) & the boat crews ( ferried us to and fro and kept paddling time down to a minimum)….
I would recommend this boat & team to anybody ..
Thanks Perfect Wave
Travelled to Kandooma for my birthday and had an amazing time
The Perfect Wave team always with a great attitude and making sure there is a good vibe in the line up and everyone can enjoy the waves. Highly recommended!
We're very happy repeat customers.
We love the team at Kandooma, and just like many others, keep coming back.
Sylvia did a great job organising my trip, making sure everything was all covered.
The new Vamoos app, made it so easy to check everything for my trip. It has everything you need to know about your destination, from all your trip details, to destination info, weather, maps, flight details to smart traveller advisory notes. Its a great resource to have before, during and after your trip
Great room, service and overall experience at Kandooma.
I’m already looking into booking my next surf trip with the Perfect Wave team.
Wonderful experience.
Perfect Waves know their product and are professional travel agents, they made our trip truly wonderful
Look no further than Perfect Wave for your surf trip.
Unbelievable service for first enquiry to landing back home. Quality team with great communication and local knowledge. Highly recommend Kandooma for the perfect family holiday. Thanks again to the whole team at Perfect Wave.
We were very impressed with Sylvia and Perfect Wave
She asked the right questions about what we were looking for and her suggested destinations and accommodation were spot on. We had some issues with the flights, and she communicated with us really well via email, and she returned our phone calls promptly. Great customer focus.
The Vamoos app was good, we also printed hard copies of our travel documents and took them with us.
Sylvia was absolutely brilliant in her advice and recommendations for our trip.
She has a thorough knowledge and experience with the location and everything was just as she said it would be (even better). We were so impressed and happy with Sylvia and the Perfect Wave. It was the perfect family/surf holiday for us and we can not wait to go back!
My wife and I were absolutely speechless with our trip to Six Senses Laamu
Sylv worked really hard to get us booked at late notice and her recommendation was spot on. I hate flying but all the connections, transfers and timings made it a comfortable and easy trip. The location, facilities, activities, staff and food were amazing. The overwater villas were stunning and so comfortable. You didn’t need to leave them. The overall experience couldn’t have been any better in my opinion it was heaven. I had a lot of fun surfing and the guys at Tropic Surf were great arranging the daily boat trips to Ying Yangs break. The snorkeling at the house reef off the main buildings and sea grass between the jetties was amazing with so much sea life out the front with a daily show of spinner dolphins going past at breakfast. It was so relaxing and peaceful and being spread out we didn’t see anyone at times.
Best holiday yet
Great advice and service
Always available and awesome travel suggestions tailored to your needs and individual experiences.
I just wanted to thank you personally
for your efforts in making my Maldives experience so stress free. Everything just flowed and was so easy. We had fun waves and got the best of what mother nature offered up thanks to the crew and guide . A truly memorable trip for me. Thanks again I really appreciate your effort and professionalism.
The team at Perfect Wave Travel couldn’t have done better
I had the most amazing holiday and the island is something really special that words just can’t describe!
I will sure to be back to do it all again as soon as i can!
Thanks again Team!
Keep doing what you are doing as its incredible and the effort doesn’t go unnoticed!
🤟🏽🏄🏻♂️🌊🥰🤙🏽
the trip was fantastic
We had great surf the whole time and we caught so many fish. Wahoo, dolphin fish and the crew caught a sailfish. Everyone had a great time, the food was excellent and the boat captain was awesome and took me fishing many times, one of our best surf trips ever.
Connect To Your Passion
Somewhere around the world right now, someone is scoring the perfect wave! It could be a deluxe surf charter in the Mentawai or Maldives, on a barrelling reef break, at a luxury resort on an isolated island in the South Pacific. Maybe a perfect point break in front of a full-service surf camp in South Africa, Morocco or Mexico! We've spent years finding perfect waves, developing a seamless travel experience and working with the world's best surf operators to ensure you surf your perfect wave.
We're Always With You
As a Global Surf Experience Company, we strive to: connect you with your passion, make your holiday dreams come true, turn your imagination into a reality and turn your surf trips into life enhancing experiences. Perfect Wave Travel is the world’s largest surf travel network with teams of surf experience specialists ready to offer you our extensive and in-depth knowledge of international surf trips, whether they be surf camps, surf resorts, surf charters, luxury or family surf holidays. We are organised globally, with offices in Australia & New Zealand servicing Asia & the Pacific; UK & Canaries servicing the entire European market; as well as representative offices in the USA, Peru, Bali & the Maldives.
Our Core Values
As a growing company, it is very important to continue the core values that have been the blueprint of the business since start up. These define who we are and what we stand for as an organization. Our number one priority is to deliver the world’s best customer service to ensure our clients have the best experience of their life. We become so emotionally involved with the surf experiences we create, that we share in the excitement, anticipation and pure stoke of our customers. We will go above and beyond our customer’s expectations to create lifelong raving fans.
Duty Of Care
Since 2006 we have been putting together surf experiences around the world, we have attained a massive knowledge base in what our clients want in a surf trip and what should be a minimum requirement for them. We are confident that we only represent the best operators that can and will provide the best surf experience possible. To ensure that we have the best operators, all must supply us with our 20 point checklist before we agree to work with them and promote their surf experiences to you, our clients.
Award Winning World Class Customer Service
As a growing company, it is very important to continue the core values that have been the basis of the business since start up. These define who we are and what we stand for as an organization. Here are Perfect Wave Travel’s 10 commandments:
Customer Service Promise
Our number one priority at the Perfect Wave is to deliver the world’s best customer service to ensure our clients have the best surf trip of their life. We become so emotionally involved with the surf experiences we create, that we share in the excitement, anticipation and pure stoke of our customers. We will go above and beyond our customer’s expectations to create lifelong RAVING FANS.
Culture
Perfect Wave is a culture of highly motivated and ambitious team players who are encouraged to take initiative and care about the organization like it’s their own. Perfect Wave believes that the business is the people in it, and so incentivizes and rewards success to attract the best. Perfect Wave does not tolerate mediocrity full stop. Our environment needs to be an environment of positivity, consideration and encouragement, with solutions not problems voiced daily.
Create Fun
We choose where we work and enjoy what we do. We believe you should never take life too seriously to not have some fun each day. We encourage each other to create and initiate fun and social activities. We also encourage all staff to congratulate each other on their achievements. Perfect Wave celebrates all achievements with unbridled enthusiasm. We believe a happy work environment produces an amazing experience for both the team member and our clients.
Innovation and Creativity
We strive to always be one step ahead and constantly innovate to improve and streamline our surf experiences, systems and environment. We look outside the square to find solutions and encourage positive ‘can do’ attitudes.
Honesty and Integrity
Perfect Wave builds strong relationships within our team; with our partners; and our customers, based on honesty and integrity. Perfect Wave believes relationships are the cornerstone of any enterprise; and the basis of any successful relationship is loyalty and trust. Our reputation is our most valued asset.
Communication
Too much is never enough. Two of the most important words to us are Clarify and Verify and we live by ensuring nothing is left to assumption. Communication is sharing information and knowledge. Communication is also asking questions and listening – to make sure we know our customers like friends, so we can find them their perfect holiday experience.
Growth and Learning
Perfect Wave demands an open mindset from all team members as we know this is required for growth and improvement. Within our team we train and be trained; and we actively promote external opportunities to improve ourselves, both for business and personally.
Live Life With Passion
Passion is everything in this business and everything in life. This means giving 110% in everything we do…..at work, in the surf, and in our personal lives. We are all surfers and travelers, which is what makes us so passionate about what we do.
Team Values
Perfect Wave promotes a team spirit where everyone helps and looks after each other. We are a family unit that respects each other’s differences and encourages each other to achieve their goals. We pool together our knowledge and our skills to create an unbeatable team.
Contribution
It is essential for us to contribute where possible to the amazing places and people that we visit ourselves and send our clients. We understand that we visit and surf in other peoples countries and that we need to be respectful of their cultures, environment and ideology. We will also encourage all our clients to also follow the same mantra and to contribute where possible.
Perfect Wave Travel acts as an agent only. We sell various travel related products on behalf of numerous transport and accommodation service providers, such as airlines, resorts, camps, villas and boat charter operators. Perfect Wave’s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. Perfect Wave has no responsibility for these services nor do we make or give any warranty of representation regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers and we are not responsible or liable for any issues you may have with the operator, as per the Travel Agents Act..
However, with over 14 years of putting together surf experiences around the world, we have attained a massive knowledge base in what our clients want in a surf trip and what should be a minimum requirement for them. We are confident that we only represent the best operators that can and will provide the best surf experience possible. To ensure that we have the best operators, all must supply us with our 20 point checklist before we agree to work with them and promote their surf experiences to you, our clients.
All Experiences
Current licensing/certification
Analysis of Company Policies (Culture and Values)
Social and Environment Sustainability Policies (Local Communities)
Insurance policy information
Local Emergency & safety protocol
Natural disaster protocol
Emergency contact procedures – 24/7 – min 3 contacts
Proximity and standard of local doctors/hospitals
Operator/owner reference check – min 2 references
Operations Manager profile & credentials
Surf guide profile & credentials
Tender / surf support craft report & information
Access to all accommodation information/local area information and current photos
Specifications report inc safety deposit boxes/room safes
Internet and communication accessibility for clients
Arrival and departure transfer services/procedures/contacts
Booking procedures with Terms and Conditions
Extra activities & additional equipment list
Media Analysis (Trip Advisor reviews etc)
Word of mouth & returned clients feedback from every booking
Boat Charters
Up to date boat survey
Up to date maintenance history check
Log book clarification
Insurance policy information
Skipper pre-departure inspection checklist
Boat emergency & safety protocol
Breakdown/disruption protocol with alternate options
Natural disaster protocol
Operator/owner reference check – min 2 references
Captain & crew profile & credentials
Ground crew info & contact
Emergency contact procedures – 24/7 – min 3 contacts
Communication device list – inc Sat phone
Surf guide profile & credentials
Specifications report inc power outlets
Cabin configuration / Floor plan
Tender / support craft report & information
Booking procedures with Terms and Conditions
Example itinerary – including regions accessed
Extra activities & additional equipment list
2014 Local Business Awards Winner – Travel Agency, NSW, Australia
2015 Local Business Awards Winner – Travel Agency NSW, Australia
2015 NSW Business Chamber Regional Winner – Small Business of the Year
2015 NSW Business Chamber Regional Winner – Business of the Year
2015 NSW Business Chamber State Winner – Small Business of the Year
2015 Australian Small Business Winner – Travel Agency
2016 Local Business Awards finalists – Travel Agency NSW, Australia
2016 Australian Small Business Finalist – Travel Agency
2016 NSW Business Chamber Regional Winner – Business Excellence
2017 Local Business Awards Winner – Travel Agency NSW, Australia
2018 Women in Travel Awards Finalist – Entrepreneur of the Year
2018 Australian Travel Awards Finalist – Specialist Wholesaler of the Year
2018 Australian Travel Awards Finalist – Adventure Travel Wholesaler of the Year
2019 APAC Insider Australian Enterprise Award Winner – Best Surfing Holidays
2020 Lux Life Global Excellence Travel & Tourism Awards Winner – Best Surf Experience Company
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Disclaimer - The trip booked is operated by independent operator(s) and is not part of or in partnership with Perfect Wave Travel. Perfect Wave Travel acts as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, land based accommodation and boat charter operators. Perfect Wave Travel obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. Perfect Wave Travel has no responsibility for these services nor do we make or give any warranty of representation regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers.
Terms and Conditions - All bookings are subject to Terms & Conditions. By submitting this booking form you have confirmed that you accept and will be bound by these terms.